How to track passport in Kenya

Tracking your passport in Kenya is a straightforward process, thanks to several methods offered by the Directorate of Immigration Services.

These methods update the application status, allowing applicants to follow up on their passports without visiting the immigration offices.

There are three types of tracking methods available for passport applications in Kenya:

• Online Tracking via eCitizen Portal
• SMS Service
• Email Inquiry

These methods provide accessibility and convenience for applicants to follow up on their passport application without visiting immigration offices physically.

It is essential to note that the online portal only requires an internet connection, while the SMS service and email inquiry options can be used without internet access.

Online Tracking via eCitizen Portal

1. Access the Internet: Ensure you have a reliable internet connection on your device, either through Wi-Fi or mobile data.
2. Open a Browser: Launch your preferred web browser, such as Chrome, Firefox, or Safari.
3. Visit the eCitizen Portal: Go to the official eCitizen website by entering accounts.ecitizen.go.ke in the browser’s address bar.
   
4. Log In or Register: If you already have an eCitizen account, enter your login details to access the portal. If you are a new user, register by clicking the ‘Create Account’ button and following the prompts to set up your account.
   
5. Navigate to Immigration Services: Once logged in, find and select the ‘Department of Immigration Services’ from the available services on the eCitizen dashboard.
6. Access Your Application: In the immigration services section, select the option related to passport services to view your passport application details.
7. Provide Required Details: Enter requested details, such as your passport application number or reference code, typically found on your acknowledgment slip, to track the status of your application.
8. Check Status: After providing the necessary details, submit the form to check the current status of your passport application. The system will display an update with information about your application’s progress.
9. Log Out Securely: Once you have finished checking your application status, ensure you log out of your eCitizen account to protect your personal information.

The eCitizen portal is the most comprehensive tool for tracking your passport application online. To use it, log in to your eCitizen account at accounts.ecitizen.go.ke.

Navigate to the “Department of Immigration Services” section, click “My Services,” and enter your application reference number to view your current status.

NOTE: Online tracking provides detailed updates on each stage of the application process.

SMS Tracking Step-by-Step Guide

1. Prepare Your Phone: Make sure your mobile phone is turned on and has enough credit to send a text message. Ensure you have network connectivity to receive updates.
2. Launch Messaging App: Open the messaging application on your mobile device to compose a new message.
3. Start New Message: In the messaging app, create a new message and enter your application tracking details.
4. Enter Tracking Code: Type the tracking keyword followed by your unique passport application tracking number, as instructed by the Directorate of Immigration Services. This number is located on your acknowledgment slip.
5. Send to Short Code: Address the message to the designated short code, typically “22222,” provided during your passport application process.
6. Receive Response: After sending the message, you will receive an SMS that gives you the current status of your passport application. This response might include the position of your application in the processing queue or any requests for additional information.

Using the SMS tracking method allows you to quickly check the status of your passport application without requiring internet access, making it a convenient option for many applicants.

Email Inquiry Step-by-Step Guide

1. Compose a New Email: Open your email application or webmail service and click on the option to create a new email message.
2. Address the Email: In the recipient field, type in the official email address, which is typically `info@immigration.go.ke`. Ensure that the address is typed accurately to avoid delivery failures. Ensure that the address is typed accurately to avoid delivery failures.
3. Subject Line: In the subject line, clearly indicate the purpose of your inquiry. A suggested subject could be “Passport Application Status Inquiry.”
4. Include Personal Details: In the body of the email, start by including your full name and any relevant contact information so that the Directorate can verify your identity.
5. Provide Application Details: Clearly state your passport application number or reference code. This information is crucial for the immigration office to locate and review the status of your application.
6. State Your Request: Politely ask for an update on the status of your passport application. Be concise and specific about the information you seek.
7. Attach Relevant Documents: If necessary, attach electronic copies of relevant documents such as your acknowledgment slip or identification card. Ensure any attachments are clear and legible.
8. Review and Send: Double-check all information for accuracy before sending the email. Ensure your message is polite and professional. Once satisfied with your email, click send.
9. Check Your Email Regularly: After sending your inquiry, regularly check your inbox and spam folder for a response from the Directorate of Immigration Services. They typically reply with status updates or requests for more information if needed.

The email inquiry option provides a formal way to request information on your passport application, which is especially useful for detailed questions that might not be resolved through other tracking methods.

Kenyan Passport Processing Times

Knowing how long it takes to process a passport can help manage your expectations.

Generally, the processing time varies between first-time applicants and those renewing their passports.

Processing includes multiple stages, such as document verification, biometrics capture, and printing.

NOTE: Awareness of processing stages aids in interpreting tracking information.

First-time Applicants

For first-time applicants, the process can take around 3 weeks. This includes document verification, booking biometrics appointments, and the final printing and dispatch stages.

NOTE: First-time applications often involve more rigorous checks and verifications.

Renewals

Passport renewals typically take less time, usually 1-2 weeks, since the applicant’s data is already in the system.

NOTE: Renewals are generally faster due to existing applicant information.

Common Reasons for Passport Delays

Understanding potential causes of delays can help applicants avoid common pitfalls. It’s important to factor in these issues when planning your travels.

Incomplete Documentation

One of the most common reasons for delays is incomplete documentation. Ensure all required documents are submitted in the correct format to avoid processing hiccups.

High Application Volume

During peak travel seasons, the volume of applications increases significantly, causing longer processing times.

Technical Issues

System downtime or technical issues within the Directorate of Immigration Services may also contribute to delays. Regularly check immigration.go.ke for updates or announcements regarding service disruptions.

Frequently Asked Questions about Passport Tracking

To address common concerns, we’ve compiled a list of frequently asked questions about passport tracking in Kenya.

• How long is a Kenyan passport valid?
  Kenyan passports are valid for 10 years from the date of issue.
• Can I track my passport application if I applied from abroad?
  Yes, you can track your application using the same methods.
• How does my passport status affect my Kenyan visa application?
  Your current passport must be valid for at least six months beyond your intended stay in country before applying for a Kenya visa.
• What should I do if my application takes longer than expected?
  If your application exceeds the 3-week mark without updates, contact the Directorate of Immigration Services for assistance.
• Is there an expedited service available for urgent applications?
  Currently, there’s no official expedited service. However, you can explain your urgency at your biometrics appointment.
• How will I know when my passport is ready for collection?
  You’ll receive an SMS and email notification. Check your application status regularly.
• Why is my tracking number not found in the system?
  If your tracking number isn’t found, it likely means your passport hasn’t been dispatched yet. Wait a few days and try again.
• Are Kenyan passports biometric?
  Yes, modern Kenyan passports include biometric features that are compliant with international standards.
• Where can Kenyans in the diaspora apply for passports?
  Diaspora applicants can apply at designated foreign missions, including those in London, Washington, D.C., and Dubai.
• What is the current passport renewal fee?
  A standard 34-page passport renewal costs Ksh. 7,500.
• Can I track my passport via a mobile app?
  Currently, tracking is available via SMS, online, and Posta Kenya, but not via a dedicated mobile app.

Contacting Customer Support

• If you encounter issues during the tracking process, contacting customer support is essential. Knowing who to contact can save you time and frustration.

Contact Details

• For assistance, contact the Directorate of Immigration Services at info@immigration.go.ke or call +254202222022.

NOTE: Keep contact information handy for quick reference.

Recent Updates on Passport Policies in Kenya

• Staying informed about recent policy changes can affect your passport application process. Here are some updates to keep in mind.

New Processing Timelines

• With new equipment, processing times are set to reduce significantly, from 21 days to just 3 days by November 2024.

Fee Adjustments

• New fees have been announced, with a standard passport now costing Ksh. 7,500, reflecting changes since November 2023.

Conclusion: Navigating the Passport Tracking Process Efficiently

Navigating the passport tracking process in Kenya has never been easier, thanks to the digital advancements made by the government.

By understanding the available methods, processing times, and potential delays, you can manage your expectations and plan your travels with confidence.

Remember to stay informed through official channels, and don’t hesitate to ask for assistance when needed.